Privacy Policy

1. Introduction

Memvid, Inc. ("Memvid," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our portable AI memory system, website, dashboard, APIs, and related services (collectively, the "Services").

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

2. What is Memvid

Memvid is a portable AI memory system that packages embeddings, search indices, and data into a single .mv2 file. Our Services enable developers to:

• Create and manage AI memory files (.mv2 format)
• Store, index, and search documents, text, and multimedia content
• Build RAG (Retrieval-Augmented Generation) applications
• Integrate AI memory capabilities into their applications via our SDKs and APIs
• Access dashboard features for monitoring usage and managing accounts

Important: Memvid is designed with privacy in mind. The core .mv2 file format is self-contained and can be stored entirely locally on your devices without requiring cloud connectivity.

3. Information We Collect

3.1 Information You Provide

• Account Information: Name, email address, company name, and password when you create an account
• Payment Information: Billing address and payment method details (processed securely through Stripe)
• Profile Information: Optional information you add to your profile
• Communications: Information you provide when contacting support or participating in surveys
• User Content: Documents, text, or other content you upload to our cloud services (if using cloud features)

3.2 Information Collected Automatically

• Usage Data: How you interact with our Services, including API calls, features used, and search queries (metadata only)
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and performance metrics
• Analytics Data: Aggregated usage patterns and trends

3.3 Information We Do NOT Collect

• Content stored in local .mv2 files on your devices
• The actual text or documents you index locally
• Embeddings or vectors generated on your local machine
• Search queries made against local memory files

4. How We Use Your Information

We use the information we collect to:

• Provide Services: Operate, maintain, and improve our Services
• Process Transactions: Process payments and manage your subscription
• Communicate: Send service announcements, security alerts, and support messages
• Personalize: Customize your experience and provide relevant recommendations
• Analyze: Understand usage patterns to improve our products
• Secure: Detect, prevent, and address technical issues and security threats
• Legal Compliance: Comply with legal obligations and enforce our terms

5. Data Storage and Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
• Access Controls: Strict access controls and authentication mechanisms
• Infrastructure: Hosted on secure cloud infrastructure with SOC 2 compliance
• Monitoring: Continuous security monitoring and regular audits
• Incident Response: Established procedures for responding to security incidents

Data Retention: We retain your account information for as long as your account is active. You can request deletion of your account and associated data at any time. Some information may be retained as required by law or for legitimate business purposes.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With vendors who assist in providing our Services (payment processing, hosting, analytics)
• Legal Requirements: When required by law, subpoena, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of Memvid, our users, or others
• Consent: With your explicit consent for any other purpose

7. Your Privacy Rights

Depending on your location, you may have the following rights:

For All Users

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format

For California Residents (CCPA)

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell data)
• Right to non-discrimination for exercising privacy rights

For EU/EEA Residents (GDPR)

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

To exercise these rights, contact us at contact@memvid.com

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for the Services to function properly
• Analytics Cookies: Help us understand how users interact with our Services
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

For more information, see our Cookie Policy.

9. International Data Transfers

Memvid is based in the United States. If you access our Services from outside the US, your information may be transferred to and processed in the US or other countries where our service providers operate.

We ensure appropriate safeguards are in place for international transfers, including Standard Contractual Clauses approved by the European Commission where applicable.

10. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at contact@memvid.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Services after any modifications indicates your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: